Terms and Conditions

Welcome to Ethnic Silvers. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully before placing an order or using our services.

1. Acceptance of Terms

By using the Ethnic Silvers website or services, you accept these Terms and Conditions in full. If you disagree with any part of these terms, you must not use our website or services.

2. Product Information

We strive to display product images, descriptions, and specifications accurately. However, slight variations in color, size, or design may occur due to photography, lighting, or crafting processes.

Please review all product details carefully before placing an order.

3. Ordering and Payment

• Orders can be placed online through our website.
• Payments can be made via major credit/debit cards, UPI, net banking, and approved digital wallets.
• All payments are processed securely through trusted payment gateways.

4. Return and Exchange Policy

We have a No Return Policy for all jewellery and online purchases. Please review product details carefully before placing an order.

In case of defective or damaged items during delivery, please contact our customer support immediately. Replacement or resolution will be handled on a case-by-case basis.

5. Shipping and Delivery

• Delivery times may vary depending on your location and order details. Most orders are delivered within 7–10 business days.
• Customers will receive tracking information once the order is shipped.
• Ethnic Silvers is not responsible for delays caused by courier services beyond our control.

6. Intellectual Property

• All content on the Ethnic Silvers website, including images, designs, logos, text, and graphics, is owned by Ethnic Silvers and protected by copyright and intellectual property laws.
• No content may be copied, reproduced, or used without prior written permission from Ethnic Silvers.

7. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and storage of your information as described in the Privacy Policy.

8. Limitation of Liability

Ethnic Silvers is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability for any claim related to a product or service is limited to the purchase price of that product.

9. Legal Compliance

• Information Technology Act, 2000 and IT Rules, 2021 – Regulates online data privacy and digital transactions.
• Consumer Protection (E-Commerce) Rules, 2020 – Ensures transparency and protection for online buyers.
• BIS Standards for Silver Purity – Guarantees authenticity and purity of metals.
• Guidelines set by SEBI/RBI for Digital Transactions – Ensures secure and regulated payment processes.

10. User Responsibilities

• Provide accurate and complete information during registration or purchase.
• Respect our intellectual property and refrain from unauthorized use.
• Refrain from any misuse of the website or services that may harm Ethnic Silvers or other users.

11. Changes to Terms and Conditions

Ethnic Silvers reserves the right to modify these Terms and Conditions at any time. Updates will be posted on this page with the revised date. Continued use of the website constitutes acceptance of the updated terms.

12. Contact Information